1. Return & Refund Overview
Customer satisfaction is important to our eCommerce operations, and we aim to provide a clear and fair process for returns, replacements, exchanges, and refunds. This Return & Refund Policy explains the conditions under which products purchased through our platform may qualify for return or reimbursement. By placing an order on our website, customers acknowledge and agree to the procedures, timelines, inspection standards, and operational guidelines described within this policy.
2. Eligible Return Period
Eligible physical products may be returned within 30 days from the confirmed delivery date unless otherwise stated on the product listing. To qualify for return approval, items must remain unused, unopened, unwashed, undamaged, and in their original manufacturer packaging with all included accessories, labels, manuals, warranty cards, inserts, and promotional materials intact. Returns submitted outside the approved return window may not qualify for processing.
3. Non-Returnable Categories
Certain product categories are non-returnable due to hygiene regulations, customization requirements, digital activation restrictions, or product integrity concerns. These may include opened personal care items, consumable goods, customized merchandise, downloadable software products, scratched activation cards, intimate products, clearance items, gift cards, and products specifically labeled as final sale. We reserve the right to reject returns that fail to comply with these restrictions.
4. Incorrect, Missing, Or Damaged Orders
If a shipment arrives damaged, incomplete, defective, leaking, expired, or different from the item ordered, customers must notify our support team within 48 hours of delivery confirmation. Supporting evidence such as photographs of the product, packaging, shipping label, or invoice may be required for verification purposes. Once validated, we may provide a replacement, store credit, partial refund, or full refund depending on inventory availability and the nature of the issue.
5. Return Authorization Procedure
Before returning any item, customers must first obtain return authorization from our support department. Unauthorized returns may experience delays, rejection, or refusal upon arrival. Approved requests will receive detailed instructions regarding packaging requirements, pickup scheduling, courier coordination, or warehouse return shipping procedures depending on the product category and delivery region.
6. Product Inspection & Verification
All returned merchandise undergoes inspection after reaching our warehouse or authorized fulfillment center. During verification, we examine the condition of the product, packaging integrity, included accessories, serial identifiers, safety seals, and signs of use or tampering. Products returned with physical damage, missing components, unauthorized modifications, contamination, or excessive wear may be rejected or partially refunded based on inspection findings.
7. Refund Processing Method
For Cash on Delivery (COD) orders, approved refunds are generally processed through secure digital transfer methods such as bank transfer, UPI payout, or another officially approved payment channel. Customers may be asked to provide accurate payout information after the returned product successfully completes inspection and approval procedures. Refunds cannot be processed until the required payout details are verified.
8. Refund Timeline Expectations
After approval confirmation, refunds are typically initiated within 5–10 business days depending on operational processing schedules, banking institutions, regional holidays, verification procedures, or payment partner timelines. While we strive to complete payouts efficiently, delays caused by external financial systems or inaccurate customer information may occasionally extend final processing times.
9. Shipping Fees & Operational Charges
Original shipping fees, express delivery charges, gift wrapping costs, customs duties, or optional service charges are generally non-refundable unless the return is directly caused by our operational mistake, such as incorrect dispatch, defective merchandise, or shipping damage confirmed during investigation. Customers may also be responsible for return courier charges when the return is unrelated to seller error.
10. Exchanges & Replacement Requests
Where inventory is available, eligible customers may request an exchange or replacement instead of a refund. Exchanges are commonly approved for defective items, incorrect variants, damaged shipments, or sizing issues where applicable. Replacement processing remains subject to stock availability, successful inspection of the returned product, and logistical feasibility within the customer’s delivery region.
11. Order Cancellation Policy
Orders may generally be canceled before dispatch confirmation by contacting customer support promptly. Once an order has entered packaging, fulfillment, or courier processing stages, cancellation may no longer be possible. Repeated order refusals, fake bookings, or abuse of Cash on Delivery privileges may result in future ordering restrictions, mandatory prepayment requirements, or account suspension.
12. Fraud Prevention & Abuse Monitoring
To protect customers and maintain operational integrity, we reserve the right to investigate suspicious activity including repeated refund abuse, manipulated return claims, counterfeit product substitutions, false damage reports, excessive replacement requests, or unauthorized resale activity. Accounts associated with fraudulent conduct may face permanent restrictions, cancellation of active orders, or legal reporting where permitted by applicable law.
13. Limitation Of Refund Liability
Our responsibility for approved refunds or replacements shall not exceed the original purchase value of the affected product. We are not liable for indirect losses, incidental expenses, courier delays, personal inconvenience, third-party charges, or compatibility expectations beyond the operational scope of the purchased item unless required under applicable consumer protection laws.
14. Policy Revisions & Operational Changes
We reserve the authority to revise, update, replace, or modify this Return & Refund Policy at any time to reflect changes in business operations, supplier agreements, logistics procedures, fraud prevention systems, legal obligations, or product categories. Updated versions become effective immediately upon publication on our website unless otherwise stated.
15. Customer Assistance & Support
If you have questions regarding returns, refund status, exchanges, damaged shipments, eligibility requirements, or cancellation procedures, please contact our customer support team through the official communication methods listed on our website. We aim to review and resolve all legitimate customer concerns fairly, transparently, and within reasonable operational timelines.